Refund & Return Policy

Effective Date: July 6, 2026

At KameesToor, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Refund & Return Policy explains your options for returns, exchanges, and refunds.

1. Return Eligibility

Most eligible items may be returned within 30 calendar days of the delivery date.

To qualify for a return, an item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Include all original tags, packaging, and accessories.
  • Be free of stains, odors, damage, or alterations.
  • Include proof of purchase or the original order number.

Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items are generally not eligible for return unless they arrive damaged or incorrect:

  • Customized or personalized products.
  • Clearance or final sale items.
  • Gift cards.
  • Digital products or downloadable content.
  • Items marked “Non-Returnable” on the product page.
  • Products that have been worn, washed, altered, or damaged after delivery.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

If the issue is verified, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

4. How to Start a Return

To request a return:

  1. Email info@kameestoor.com within the applicable return period.
  2. Include your order number and reason for the return.
  3. Wait for return authorization before shipping the item.
  4. Package the item securely and send it using the instructions provided.

Unauthorized returns may not be accepted.

5. Return Shipping

Unless otherwise required by law or due to our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. KameesToor is not responsible for returns lost or damaged during transit.

6. Exchanges

Eligible items may be exchanged for:

  • A different size (subject to availability).
  • A different color (subject to availability).
  • The same product if it arrives defective or damaged.

If the requested replacement is unavailable, we may offer an alternative resolution.

7. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, refunds will generally be issued to the original payment method. Processing times vary depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or required by applicable law.

8. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has shipped, it cannot be canceled. Any eligible return will be handled under this Refund & Return Policy.

9. Refused Deliveries and Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect shipping address provided by the customer, any refund may be reduced by applicable shipping charges, return shipping costs, or other reasonable processing fees, where permitted by law.

10. International Orders

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

International shipping charges are generally non-refundable unless otherwise required by law.

11. Traditional and Artisan Products

Many KameesToor products are inspired by traditional craftsmanship or made using heritage techniques. Minor variations in color, embroidery, stitching, texture, pattern placement, or dimensions are natural characteristics of these products and are not considered manufacturing defects.

12. Fraud Prevention

To protect our customers and business, we reserve the right to refuse returns or refunds in cases of suspected fraud, abuse of the return process, or violations of this policy, subject to applicable law.

13. Limitation

This Refund & Return Policy does not affect any consumer rights that cannot be limited or excluded under applicable law.

14. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

KameesToor

Website: https://kameestoor.com

Email: info@kameestoor.com

Please include your order number when contacting customer support regarding a return request.